Refund policy
60-Day SeatDream™ Guarantee
Use SeatDream for 60 days from the day your order arrives. Attach it to any seat, take it on your trips and see how you rest. If you're not happy for any reason, send it back and we'll give you a full refund.
How to start a return
Email support@seatdream.com with your order number within 60 days of delivery. We'll reply with the return address and instructions. Please don't send items back without contacting us first, as returns sent to the wrong address can't be processed.
Return conditions
- Items must be clean and intact, with no rips, stains or marks.
- All parts must be included: the blackout eye mask and the padded headrest support.
- Return postage is paid by the customer. We recommend a tracked service, as we can't refund items lost on the way back to us.
Refunds
Once your return arrives and is checked, we'll refund the full product price to your original payment method within 5 days. Your bank may take a few extra days to show it.
Damaged, faulty or wrong items
If your order arrives damaged, faulty or incorrect, email support@seatdream.com within 14 days of delivery with your order number and a photo. We'll send a free replacement or a full refund, and you won't need to pay any return postage.
1-year warranty
Every SeatDream is covered by a 1-year warranty against manufacturing defects. If something goes wrong with normal use, contact us and we'll replace it free of charge. The warranty doesn't cover damage from misuse, accidents or normal wear and tear.
Contact
Questions about returns? Email support@seatdream.com and we'll get back to you within 24 hours.